Trip.com Statistics, Goals and Users
James Liang, FAN Min, Neil Shen, and Ji Qi founded Trip.com in 2010 under the Trip.com Group. This company is Headquartered in Shanghai, China. Trip.com provides flight and hotel bookings, car rentals, train tickets, and tour packages to millions of travelers worldwide and has functional operations in 200 countries. In the travel industry, Trip.com gained trust through a combination of global network, and customer-centric services to make travel accessible and enjoyable for millions worldwide.
Revenue from Operations of Trip.com
Trip.com observed fluctuations in the growth rate from 2020 to 2024. Trip.com Group has seen a revenue influx of $2.81 billion in 2020. In 2021, they reported a growth of 11.93%, making a revenue of $3.14 billion. In 2022, the company saw a fluctuational decrease of 7.48%, bringing revenue to $2.91 billion. In 2023, the company made a recovery with a surplus increase of 115.65% to $6.27 billion. In 2024, the trailing twelve-month (TTM) approach maintained a steep growth trend of $7.13 billion, marking a 13.77% increase. This report suggests that the company maintain consistency while adapting to the global challenges of COVID-19. The summary of the company’s revenue is as follows:
| Fiscal Year | Revenue from Operations (USD Billion) | Year-over-Year Growth |
| 2020 | 2.81 | — |
| 2021 | 3.14 | 11.93% |
| 2022 | 2.91 | -7.48% |
| 2023 | 6.27 | 115.65% |
| 2024 (TTM) | 7.13 | 13.77% |
Number of Trip.com Users
User engagement of Trip.com has seen substantial fluctuations from 2020 to 2024. Trip.com saw 80 million monthly visits in 2020. In 2021, a 25% decline to this drop was 60 million visits. This drop was due to global COVID-19 restrictions. After the upliftment of restrictions in 2022, the company surged by 50% to 90 million. In 2023, the company maintained an upward trend of 100.8 million visits—a 12% rise from the previous year. The company maintained upward trend of 110 million, marking a 9% increase. The summary of the company’s user base engagement is as follows:
| Year | Monthly Visits (Millions) | Year-over-Year Change |
| 2020 | 80.0 | — |
| 2021 | 60.0 | -25% |
| 2022 | 90.0 | +50% |
| 2023 | 100.8 | +12% |
| 2024 | 110.0 | +9% |
Trip.com Financial Statistics:
Trip.com has reported substantial financial growth from 2020 to 2024. Trip.com Group, in FY2020, reported revenue of CNY 18.3 billion with a net loss of CNY 3.2 billion. This Travel downfall was observed because of the COVID-19 pandemic. In FY2021, generated revenue of CNY 20.5 billion, which was a 7.3% net increase, with a net income of CNY 1.0 billion. In 2022, the company saw a 7.3% revenue decline to CNY 19.0 billion, marking a net loss of CNY 0.5 billion. In 2023, a surplus increase of 134.2% was observed, marking a revenue of up to CNY 44.5 billion and net income reaching CNY 5.0 billion. In 2024, the trailing twelve months (TTM) reported steady growth of CNY 50.9 billion and a net income of CNY 6.0 billion, marking a 14.4% revenue increase. The strong recovery amid the COVID-19 pandemic showed. Trip.com Group’s resilience and adaptability while maintaining steady growth. Key financial metrics have been summarised below.
| Fiscal Year | Revenue (CNY Billion) | Net Income (CNY Billion) | Year-over-Year Revenue Growth |
| 2020 | 18.3 | -3.2 | — |
| 2021 | 20.5 | 1.0 | 12.0% |
| 2022 | 19.0 | -0.5 | -7.3% |
| 2023 | 44.5 | 5.0 | 134.2% |
| 2024 (TTM) | 50.9 | 6.0 | 14.4% |
Trip.com Centres
In 2020, Trip.com handled 10 centres in tier 1 cities. The number of centres dropped to 8 in 2021 due to COVID-19 pandemic. In 2022 travel industry rebounded with 12 centres due to market travel in Asia and Europe. In 2023 rose to 15 centres in Europe and Asia. In 2024 Company saw growth in centres up to 18 suggesting a rebound. This rebound balanced company’s recovery while balancing infrastructure growth with increasing global travel needs.
Trip.com Centers (Representative Offices and Customer Service Hubs)
| Year | Number of Centers | Details |
| 2020 | 10 | Centres are located in major cities globally. |
| 2021 | 8 | Reduced due to the impact of COVID-19. |
| 2022 | 12 | Expansion resumed in key travel markets. |
| 2023 | 15 | Added new centres in Europe and Asia. |
| 2024 | 18 | Increased global presence to support growth. |
Trip.com Market Share
Trip.com Group, a leading online travel agency, has experienced significant fluctuations in its market share from 2020 to 2024, influenced by global travel trends and economic factors. Below is a summary of its estimated market share during this period:
| Year | Estimated Market Share (%) |
| 2020 | 5.5 |
| 2021 | 6.0 |
| 2022 | 4.8 |
| 2023 | 5.2 |
| 2024 | 6.5 |
