Air India Statistics, Revenue and Number of Passengers
J.R.D Tata back then became the first licensed pilot in India and a pioneer in aviation. India’s most reliable aviation industry is Air India. Tata Airlines was founded by the visionary industrialist J.R.D. Tata in 1932. Tata Airlines was renamed as Air India in 1946. Initially, Air India started as airmail service from Bombay(now Mumbai) to Karachi. As business progressed it expanded into passenger services. In 1948 Air India International was launched. It was the first Asian airline to operate international services from Bombay to London. In 1953, the Government of India nationalised Air India, thereby converting the company into a state-owned airline. Air India’s premium service Maharaja mascot is famous whose inception was guided by J.R.D. Tata. Air India rejoined the Tata Group in 2022 while restoring its formal glory. Now Air India is a global player operating all domestic and international destinations. Tata Group’s leadership policies have revamped heritage, luxurious services, and ambitious plans emphasising the modernisation of India’s aviation era.
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Revenue from Operations of Air India
Air India announced in FY 2020 that operating revenue was ₹255.6 billion. In FY 2021, a significant decline was observed to ₹199.3 billion and even a subsequent drop to ₹171.0 billion in FY 2022 (-14.2%). This decrease observed was due to the consequences of the COVID-19 pandemic on global air travel. In FY 2023, the airline rebounded with revenue surging to ₹318.0 billion (+86.0%). In FY 2024 steady growth was observed to ₹388.1 billion (+22.0%). The gradual revival of the aviation sector marks the ability of Air India to stabilise and grow subsequently. Key metrics of revenue have been summarised below:
| Fiscal Year | Revenue (INR Billion) | Year-over-Year Growth |
| 2020 | 255.6 | — |
| 2021 | 199.3 | -22.0% |
| 2022 | 171.0 | -14.2% |
| 2023 | 318.0 | +86.0% |
| 2024 | 388.1 | +22.0% |
Number of Air India Passengers
Air India in FY 2020 transported around 22.1 million passengers. The onset of the COVID-19 pandemic marked a steady decline of 12.5 million (-43.4%). Upliftment of COVID-19 restrictions managed to recover 15.0 million passengers in FY 2022 (+20.0%) and 20.0 million in FY 2023 (+33.3%). Pre-pandemic levels were achieved in FY 2024 reaching 22.0 million passengers (+10.0%). Key metrics of user engagement have been summarised below:
| Fiscal Year | Passengers Carried (Millions) | Year-over-Year Change |
| 2020 | 22.1 | — |
| 2021 | 12.5 | -43.4% |
| 2022 | 15.0 | +20.0% |
| 2023 | 20.0 | +33.3% |
| 2024 | 22.0 | +10.0% |
AirIndia financial statistics
Air India announced a revenue of ₹255.6 billion with a net loss of ₹85.0 billion in FY 2020. In FY 2021 (-22.0%) revenue saw a decline to ₹199.3 billion (-22.0%) with a net loss of ₹97.0 billion. In FY 2022 subsequent drop was observed to ₹171.0 billion (-14.2%) and net loss rose to ₹95.0 billion. The COVID-19 pandemic affected revenue. Key metrics of financial statistics have been summarised below:
| Fiscal Year | Revenue (INR Billion) | Net Loss (INR Billion) | Year-over-Year Revenue Growth |
| 2020 | 255.6 | 85.0 | — |
| 2021 | 199.3 | 97.0 | -22.0% |
| 2022 | 171.0 | 95.0 | -14.2% |
| 2023 | 318.0 | 44.4 | +86.0% |
| 2024 | 388.1 | 4.4 | +22.0% |
AirIndia Headquarters
Air India’s headquarters is located in New Delhi at Airlines House. Air India has 84 city offices functional in 37 countries. In 2022 headquarters was shifted to Vatika One-on-one complex in Gurugram for smooth operations. Air India Express joined the same complex in 2024. Thus synergy was established between the carriers. An overview of Air India’s location is summarised below:
| Year | Headquarters Location | Number of City Offices | Key Developments |
| 2020 | New Delhi, India | 84 | Headquarters at Airlines House, New Delhi; city offices in major cities across 37 countries. |
| 2021 | New Delhi, India | 84 | Continued operations with existing office network; preparation for relocation of headquarters. |
| 2022 | Gurugram, India | 84 | Relocated headquarters to Vatika One-on-One complex in Gurugram; city offices remained operational globally. |
| 2023 | Gurugram, India | 84 | Consolidation of operations in new headquarters; city offices continued to support regional operations. |
| 2024 | Gurugram, India | 84 | Air India Express joined Air India at the Gurugram headquarters; and sustained global presence through city offices. |
AirIndia Market Share
From 2020 to 2024 Air India has seen a dynamic shift since the privatisation of airlines. Air India’s domestic market share has been stable at 10%, in FY 2020. It increased in FY 2021 to 12%. Post-acquisition it increased to 25.1% in 2023. In FY 2024 due to network expansion and service enhancements, Air India recorded a market share of 27%. The International market saw market share increase to 27% in 2024. The steady growth reflects that Tata Group’s decision to reacquire Air India turned out to be a strategic move to enhance company share. Key metrics of market share have been summarised below:
AirIndia Domestic Market Share
| Fiscal Year | Market Share |
| 2020 | 10% |
| 2021 | 10% |
| 2022 | 9% |
| 2023 | 25.1% |
| 2024 | 27% |
Air India International Market Share
| Fiscal Year | Market Share |
| 2020 | 12% |
| 2021 | 12% |
| 2022 | 21% |
| 2023 | 24% |
| 2024 | 24% |
