Cleartrip Statistics, Goals and Users
Stuart Crighton, Hrush Bhatt, and Matthew Spacie founded Cleartrip an online travel agency in 2006. It offers services like flight and hotel bookings, train tickets, and travel packages. Having a background in digital design and strategy Bhatt co-founded Paper Plane and is now the CEO of the company. From tenure at Abacus Distribution Systems Stuart Crighton, is now the CEO of the company. Matthew Spacie founder of NGO Magic Bus and former COO of Cox & Kings, showcased his industrial experience in the company.
Revenue from Operations of ClearTrip
Owing to COVID-19 pandemic trends company experienced significant fluctuations in revenue growth. The operating revenue reported by Cleartrip in FY 2020 was INR 55.3 crore. In the consecutive year 2021 decline was reported while the drop in revenue observed was INR 49.8 crore. Further drop reported was INR 49.4 crore in FY 2022. The reason behind this drop was the adverse impact of the COVID-19 pandemic. Operating revenue doubled in 2023 to INR 97.2 crore, a 96.8% increase from the previous year. Consistency of growth was observed in FY 2024 with revenue slightly decreasing to INR 97.0 crore, reflecting stability in the company’s financial performance.
| Fiscal Year | Operating Revenue (INR Crore) | Year-over-Year Growth |
| 2020 | 55.3 | — |
| 2021 | 49.8 | -9.9% |
| 2022 | 49.4 | -0.8% |
| 2023 | 97.2 | +96.8% |
| 2024 | 97.0 | -0.2% |
Number of ClearTrip Users
There was a notable fluctuation in user engagement from 2020 to 2024. Cleartrip disclosed 3.6 million Monthly Active Users (MAUs) in 2020. In 2021 user base declined by 25% to 2.7 million. In 2022, Cleartrip rebounded with a 25.9% increase to 3.4 million MAUs. Continuing the growth trend in 2023, Cleartrip reached 4.0 million MAUs—a 17.6% rise. This increase continued in 2024 to reach a further 5.0 million MAUs, marking a 25% increase. Cleartrip’s resilience and strategic efforts were reflected in restoring user engagement.
| Year | Monthly Active Users (Millions) | Year-over-Year Change |
| 2020 | 3.6 | — |
| 2021 | 2.7 | -25% |
| 2022 | 3.4 | +25.9% |
| 2023 | 4.0 | +17.6% |
| 2024 | 5.0 | +25% |
ClearTrip financial statistics
Cleartrip noted an operating revenue of INR 55.3 crore in FY 2021, having a net loss of INR 25.4 crore. In FY 2022 operating revenue reported was INR 49.4 crore with net loss of INR 676.5 crore and INR 684 crore. In FY 2023 operating revenue reported a rebound of INR 97.2 crore, a 96.8% increase from the previous year. The net loss reported was INR 810 crore. Operating revenue in 2024 decreased to INR 97.0 crore, with a marginal reduction in net loss to INR 809 crore. Despite having financial challenges post-COVID-19 pandemic, Cleartrip managed to achieve profit. A summary, of key financial metrics is reported below:
| Fiscal Year | Operating Revenue (INR Crore) | Net Loss (INR Crore) | Year-over-Year Revenue Growth |
| 2020 | 55.3 | 25.4 | — |
| 2021 | 49.8 | 676.5 | -9.9% |
| 2022 | 49.4 | 684 | -0.8% |
| 2023 | 97.2 | 810 | +96.8% |
| 2024 | 97.0 | 809 | -0.2% |
ClearTrip Centres
Cleartrip has managed to show its market presence with 5 offices from 2020 to 2024. Summary of Cleartrip’s office locations:
| Year | Number of Offices | Locations |
| 2020 | 5 | Mumbai (2), Bengaluru, Gurgaon, Dubai |
| 2021 | 5 | Mumbai (2), Bengaluru, Gurgaon, Dubai |
| 2022 | 5 | Mumbai (2), Bengaluru, Gurgaon, Dubai |
| 2023 | 5 | Mumbai (2), Bengaluru, Gurgaon, Dubai |
| 2024 | 5 | Mumbai (2), Bengaluru, Gurgaon, Dubai |
ClearTrip Market Share
Cleartrip is ranked 4th among India’s OTA while holding a market share of 10%, in FY 2020. In 2021 market share declined to 8% in 2021. The Cleartrip market rebounded to around 12% in FY 2022 while climbing up to 3rd position. In 2023, Cleartrip became the second largest market share with an estimated 18% share. In 2024 Cleartrip rounded off to second position with a market share of 20% Cleartrip’s market and position solidified strategic initiatives and resilience in the competitive online travel market. Below are the key metrics of market share:
| Fiscal Year | Market Share | Position in OTA Segment |
| 2020 | ~10% | 4th |
| 2021 | ~8% | 4th |
| 2022 | ~12% | 3rd |
| 2023 | ~18% | 2nd |
| 2024 | ~20% | 2nd |
